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Section 1: About Our Candles & Ingredients

Q: What materials are used to make your candles?

A: We take pride in using premium, eco-friendly ingredients. Our candles are hand-poured using [Insert Wax Type, e.g., 100% natural soy wax/beeswax blend], which ensures a clean and smoke-free burn. We use lead-free cotton wicks and high-quality fragrance oils that are free from harmful parabens and toxins.

Q: Are your candles safe for pets and children?

A: Yes, our candles are non-toxic. However, for safety reasons, please always keep burning candles out of reach of pets and small children, and never leave a burning candle unattended.

Q: What is the burn time of your candles?

A: Burn time varies depending on the size of the jar.

• Small Jars: Approximately [X] hours.

• Medium Jars: Approximately [X] hours.

• Large Jars: Approximately [X] hours. To get the maximum burn time, please refer to our Candle Care guide.

Section 2: Orders, Customization & Gifting

Q: Do you accept bulk orders for weddings or corporate events?

A: Absolutely! We love being a part of your special celebrations. We offer special pricing for bulk orders for weddings, party favors, and corporate gifting. Please visit our [Bulk Orders Page] or contact us at [Email Address] to discuss your requirements.

Q: Can I customize a candle order? A: Yes, we offer customization on select bulk orders. We can customize the label, and for larger quantities, we can even discuss custom fragrances. Please reach out to our team to see what is possible!

Q: Do you offer gift packaging? A: All our candles come in [describe packaging, e.g., beautiful, sturdy boxes]. If you would like to add a personalized note for a gift, please leave a message in the "Notes" section at checkout.

Section 3: Shipping & Returns

Q: Do you ship across India?

A: Yes, we ship to all pin codes across India. Once you place an order, it is typically dispatched within [X] days and delivered within [X-Y] business days depending on your location.

Q: What should I do if my candle arrives damaged?

A: We pack our candles with extreme care to prevent breakage. However, if your order arrives damaged, please take a photo of the broken item and email it to us at [Email Address] within 24 hours of delivery. We will happily send a replacement or process a refund.

Q: What is your return policy?

A: Due to the nature of our products, we do not accept returns on used candles. However, if you receive the wrong product or if there is a manufacturing defect, please contact us immediately so we can make it right.

Section 4: Candle Care (Customer Education)

Q: How do I stop my candle from "tunneling" (burning only down the center)?

A: The first burn is the most important! Allow the candle to burn until the wax melts all the way to the edge of the jar (usually 2–4 hours). This creates a "memory ring" and ensures the candle burns evenly next time.

Q: Why should I trim the wick?

A: We recommend trimming the wick to 1/4 inch before every lighting. This prevents black smoke, ensures the flame doesn't get too high, and helps your candle last longer.