Privacy policy

This Privacy Policy explains how Aranya Aroma (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website, make a purchase, or interact with our services (collectively, the “Services”). By using our website or purchasing from us, you agree to the practices described in this policy. If you do not agree, please discontinue using our Services.

Changes to This Privacy Policy

We may update this Privacy Policy occasionally for operational, legal, or regulatory reasons. When updated, the revised version will be posted here with the updated “Last Updated” date.

Information We Collect

The type of personal information we collect depends on how you interact with Aranya Aroma and our Services.

Information You Provide Directly

We collect information when you make a purchase or contact us, including:

Name
Shipping & billing address
Phone number
Email address
Payment confirmation details
Account details (if you create one)
Information shared via customer support messages

Information Collected Automatically (Cookies & Usage Data)

When you browse our website, we automatically collect:

Device information
IP address
Browser type
Pages viewed
Time spent on our site
Items viewed or added to cart

This is done using cookies and similar technologies to improve your shopping experience.

Information From Third Parties

We may receive information from:

Website hosting platforms
Payment processors (to verify and confirm payments)
Fulfillment and delivery partners
Analytics and marketing tools

All third-party service providers handle your data according to their own privacy policies.

How We Use Your Information

To Provide and Improve Our Services

Process and fulfill your orders
Send order confirmations, tracking updates, and customer service replies
Maintain your account
Handle returns and exchanges
Improve website functionality and user experience

Marketing & Promotions

Send promotional emails or SMS (only if you choose to receive them)
Show relevant ads based on your browsing behavior

You may unsubscribe from marketing communications anytime.

Security & Fraud Prevention

We use your information to detect and prevent fraudulent activity and ensure the safety of our Services.

Customer Support

We use your information to respond to your inquiries and provide assistance whenever needed.

Cookies

We use cookies to:

Remember your preferences
Keep items in your cart
Analyze website traffic
Tailor marketing content

You may disable cookies in your browser, but some parts of the website may not function properly.

How We Share Your Information

We may share your information with:

Service providers (payment processors, shipping partners, website hosting services)
Marketing & analytics partners
Legal authorities if required to comply with laws
Business partners or affiliates within Aranya Aroma’s business group
During a business transfer, such as a merger or acquisition
We do not sell your personal information.

User-Generated Content

Any content you submit publicly (such as product reviews or testimonials) may be visible to anyone visiting our website. Please avoid sharing sensitive information in public areas.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices. Always review their policies before interacting with them.

Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided information, please contact us to remove it.

Data Security & Retention

While we follow industry-standard practices to secure your data, no method is 100% secure.

We retain your information only as long as:

your account remains active,
necessary to fulfill orders,
required to comply with legal obligations.

Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request corrections
Request deletion of your data
Withdraw consent for marketing
Request restriction of processing
Request a copy of your data (data portability)

To exercise any rights, contact us using the details below. We do not discriminate against customers who choose to exercise their privacy rights.

International Users

If you are located outside India, please note that your information may be transferred and processed in India or other countries where our partners operate. By using our Services, you consent to this transfer.