Refund policy

Effective Immediately

At Aranya Aroma, each candle is handcrafted with care. To maintain product integrity and hygiene standards, all orders are final. We do not accept returns or exchanges unless the item arrives damaged in transit.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at connect@aranyaaroma.com with:

• Your order number/ Image

• A description of the issue

• Clear photos of the damage
  

Our team will review the case and guide you through the next steps.

Non-Returnable Items

We do not accept returns for:

• Items not damaged in transit

• Gift cards

• Special or personalized orders if not damaged.
  

Thank you for understanding our commitment to maintaining product quality.

Exchanges (Only for Damaged Items)

Damaged items eligible for exchange must be shipped back to us within 7 days of receiving your order.
After inspection, we will process your replacement or refund within 2 working days. 

Here to Help: We pack every Aranya Aroma order with care, but we know that unexpected things happen during transit. To ensure we can provide a fair and quick resolution, we ask that you record a video while unboxing your package.

If you notice any discrepancies or damage, simply share the video with us at connect@aranyaaroma.com. We will get back to you within 24–48 hours to make it right.